Customer Excellence Strategy Manager

Job Benefits

• Bảo hiểm theo quy định
• Du Lịch
• Phụ cấp
• Xe đưa đón
• Thưởng
• Chăm sóc sức khỏe
• Đào tạo
• Tăng lương
• Phụ cấp thâm niên
• Chế độ nghỉ phép

Job Description

• Support Head of Customer Excellence to drive the continual review of customer services and recommend strategies & action plans to ensure a comprehensive service strategy that supports a customer-centric organization
• Act as Project Manager to lead the key projects falling under the Customer Retention Strategy to ensure successful delivery of the Strategy
• Develop and implement tracking & reporting standards and systems for all customer service support activities for new and existing policies
• Support Head of Customer Excellence to drive strategic planning & initiatives where customer service and sales support expertise is required

Job Requirements

* Qualifications:

• University degree
• At least 5 years of experience in customer services management
• Experience in Financial service

* Skills and knowledge:

• Understand Life Insurance market is an advantage
• Can manage conflict, pressure
• High agility to change (innovation mindset)
• Think strategically and customer excellence mindset
• Demonstrate to work across the organization and drive continuous improvement
• Communicate well in Vietnamese and English (spoken and written)